Shipping & Returns
1. How much is shipping and where do you ship?
Domestic shipping to the U.S has a flat rate of $4.99 up to 16oz. Anything heavier than 16oz must be shipped via priority mail for a flat rate of $6.99.
All orders from Canada are a flat rate of $9.99
All other international orders are a flat rate of $12.99
ALL U.S ORDERS OVER $35 AND ALL INTERNATIONAL ORDERS OVER $75 RECEIVE FREE SHIPPING
2. Why can't my package ship for $4.99?
As per USPS rules, any U.S package weighing over 16oz must be shipped via priority mail. This means you will get your package faster; within 1-4 days after processing. We only charge a flat rate of $6.99 for priority shipping. Even packages over 16oz can still be eligible for free shipping!
3. When will my order ship?
Once an order is received in our system please allow 2-7 business days for your order to process. We cannot process orders on holidays or weekends. Baby Bat Beauty is operated by a small team and large order volumes may delay shipping times slightly. We appreciate your patience. Once an order is shipped you will receive an email confirmation. Please wait 24-48 hours after the confirmation for USPS to update the tracking information.
4. How long will it take for my items to arrive?
After we process your order, you will receive a tracking number via email. Please refer to your tracking information for possible delays.
5. My tracking information hasn't changed in a while. Where is my package?
We have the same shipping information as you. USPS is notorious for not updating tracking information in a timely manner, especially for international orders. If you suspect that your package is lost please contact your local post office so they can investigate. Once we ship your package it is out of your hands and USPS is responsible for the delivery.
6. What is your return/refund policy?
Due to the nature of our products, refunds/returns/exchanges are not accepted. However, if you have any issues with your order please contact us ASAP and we will resolve the issue.
7. What if my order arrived damaged or is lost?
If you suspect your package is lost please check your tracking number and contact USPS to try and locate your package. If your package is marked as "delivered" we are unable to process refunds and it is up to USPS to find your mail or refund your costs. Once we ship your package unfortunately it is out of our hands. As a small company we cannot afford to reimburse packages that were deemed delivered by USPS.
If your order arrived damaged please email us at email@example.com within 7 days of receiving your package. Please include photos of the damaged item(s), the packaging, shipping label and your order number. If USPS denies a claim we are not responsible for replacing your items or issuing a refund. Thank you for your cooperation.
8. Order cancellations/modifications
Once an order is placed in our system it cannot be cancelled and/or modified as we strive to mail out your orders as quickly as possible. Please be sure your order is accurate before completing your purchase. We also cannot combine shipping on multiple orders. If you encounter any issues please contact us asap.