Shipping & Returns
1. How much is shipping and where do you ship?
We offer worldwide shipping. Shipping costs are calculated by weight. Shipping prices are calculated during checkout so you can see the price before you purchase.
ALL U.S ORDERS OVER $50 AND ALL INTERNATIONAL ORDERS OVER $100 RECEIVE FREE SHIPPING
2. Why does my order cost so much to ship?
Generally, heavier packages and international packages will cost more to ship. Orders are charged the amount that we have to pay to ship, nothing extra. As per USPS rules, any domestic package weighing over 16oz must be shipped via priority mail. This means you will get your package faster; within 1-5 days after processing.
3. When will my order ship?
Once an order is received in our system please allow 2-7 business days for your order to process (up to 10 business days during sales and promotions). We cannot process orders on holidays or weekends. Baby Bat Beauty is operated by a small team. Large order volumes and the current Covid-19 pandemic may delay shipping. We appreciate your patience. Once an order is shipped you will receive an email confirmation. Please wait 24-48 hours after the shipping confirmation for the shipping carrier to update the tracking information.
4. How long will it take for my items to arrive?
After we process your order, you will receive a tracking number via email. Please refer to your tracking information for updates.
5. My tracking information hasn't changed in a while. Where is my package?
Shipping carriers are notorious for not updating tracking information in a timely manner, or at all, especially for international orders. If you suspect that your package is lost please contact the carrier so they can investigate.
We strongly encourage you to purchase Route shipping insurance at checkout to guarantee replacements or a refund if anything happens to your package! Route is a third party company and all shipping related issues must be brought directly to them.
6. What is your return/refund policy?
Due to the nature of our products, refunds/returns/exchanges are not accepted. However, if you have any issues with your order please contact us ASAP and we will resolve the issue. We urge customers to purchase shipping insurance as we are not responsible for packages once they leave our facility.
7. What if my order arrived damaged or is lost?
We strongly encourage you to purchase the Route shipping insurance at checkout to guarantee replacements or a refund if anything happens to your package. Unfortunately if you did not purchase shipping insurance there is nothing we can do if your package arrives damaged or is lost.
If you suspect your package is lost please check your tracking number and contact the shipping carrier to try and locate your package first. If your package is marked as "delivered" it is up to them to find your mail or refund your costs.
If your order has shipping insurance it is up to the insurance company to accept your claim for a missing/damaged package. Please contact Route directly as they are a separate company from us. Thank you for your cooperation.
8. Can I cancel or change my order?
Once an order is placed in our system it cannot be cancelled and/or modified as we strive to mail out your orders as quickly as possible. Please be sure your order is accurate before completing your purchase. We also cannot combine shipping on multiple orders.
9. Do I have to pay customs fees?
We are not responsible for paying customs fees. USPS does not offer us the option for this service. Please look up your country's laws about customs and duty tax. If your package is returned to us for any reason we cannot provide a refund. It is also illegal for us to modify customs declarations on packages.